HBKS B.V.
Castricummer Werf 27
1901RW, Castricum
Netherlands
+31 850 026 315
business@hbksproducts.nl
Monday - Friday, 09:00 - 16:30
Saturday: On appointment
Sunday: On appointment
Send us an email
FAQ's
Categories
General questions
How do I place an order?
You can place an order by adding your desired items to the shopping cart and following the checkout process. Once payment is confirmed, you’ll receive a confirmation email.
Can I change or cancel my order after placing it?
If your order hasn’t been shipped yet, you can still change or cancel it. Please contact our customer service as soon as possible.
Do I need an account to order?
No, you can check out as a guest. However, creating an account lets you track orders, save addresses, and check out faster in the future.
Do you offer warranties on your products?
Yes, we offer a 2-year standard warranty on all products.
Shipment & Returns
What are the shipping costs?
We offer free shipping on all orders!
How long does delivery take?
Orders placed before 15:00 on business days are usually delivered the next day (within the Netherlands). Delivery outside NL may take 1-3 days longer.
Do you ship internationally?
Yes, we ship to most European countries. Costs and delivery times are shown at checkout.
Can I track my order?
Yes, you’ll receive a tracking link by email once your order is shipped.
What is your return policy?
You can return products within 14 days after delivery, as long as they are unused and in original condition.
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How do I return a product?
If you’d like to return something, simply let us know via email or our contact form. We’ll provide you with all the necessary return information. Please note that return shipping is at your own arrangement, so you can choose the method that suits you best.
Second Hand
Are second hand products still in good condition?
Yes, every second hand item is carefully inspected before being offered again. They are fully functional but may show light signs of use, such as minor scuffs, faint stains, or small cosmetic imperfections.
Where do these second hand products come from?
These items are typically returns from customers or used as display models or test samples. We check and repackage them before making them available again.
Do I still get a warranty on second hand products?
Yes, we offer a two-year warranty on all second hand products—just like we do for new ones.
Can I return a second hand item if I’m not happy with it?
Yes, second hand products can be returned within 30 days, as long as they’re in the same condition as delivered. We want you to be fully satisfied, even with a second chance
Are all original accessories included?
Yes, all essential accessories are included. If something is missing, we do our best to replace it with a suitable alternative so the product remains fully complete.
Why should I choose a second hand product?
You save money, prevent waste, and still enjoy the same reliability and service. It’s better for your wallet and better for the planet.
